Shipping policy
📦 Shipping Note:
Due to high order volume and limited stock availability, shipping may take longer than usual. We appreciate your patience — if you're unable to wait, we kindly ask that you do not place an order.
You will receive your tracking number via email within 24 to 72 hours. For any additional questions regarding your order, please contact us! Every day, we deliver to hundreds of customers around the world. We are doing our best to ensure that your product reaches you as quickly as possible. The delivery time for your order is divided into two stages: Processing: After you place your order, it is immediately forwarded to our warehouse. It then goes through verification, quality control, and packaging. Usually, each package is shipped within 1 to 2 business days, but in some cases, such as during high-demand periods, it may take up to 5 business days. Shipping Time: This depends significantly on your location and the shipping method chosen. Delivery generally takes 5 to 15 business days. Once your order is processed and shipped, you will receive a second confirmation email with the tracking number. You will find the tracking number in this email. DELAYED PACKAGES: Please note that we are not responsible for delays in packages that may occur due to weather conditions, incorrect address information, or issues related to carriers that are beyond our control. We will do our best to resolve any issues related to reshipments, claims, or lost packages, within our capabilities. BonfireDiffuser will not be responsible for packages that are stolen, lost, or delayed during shipping. CUSTOMS FEES, TAXES, AND DUTIES: Customs fees, taxes, or import charges are the responsibility of the customer. We do not cover additional costs or fees for the final delivery of the package to its destination. These charges vary according to the laws and policies of each country, and we cannot estimate the amounts. If a package is returned due to refusal to pay customs fees and taxes, a refund will not be applicable. Important Note: Address Change: For security reasons, once the product has been ordered, you will have 24 hours to make changes. After the order has been shipped from the warehouse, we are no longer responsible for the product. Therefore, after shipment, the address cannot be changed. We are not responsible for issues caused by address errors. Let me know if you need anything else!