If you are not satisfied with your purchase and wish to return an item, you have every right to do so. Our return policy is 14 days, meaning you have 14 days after receiving your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To initiate a return, please contact us at contact@versara.shop. Note that returns must be sent to the following address: If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted. You can always contact us with any return questions at contact@versara.shop. Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and resolve the issue. Versatree reserves the right to deny returns for justified reasons, particularly if the returned item does not meet the conditions outlined above or if there is suspicion of misuse of the refund policy (especially in cases of bulk purchases and returns).